Refund & Cancellation Policy

Cancellation & Refund Policy

Effective Date: August 30, 2025
Last Updated: October 8, 2025

At TripNest, we act solely as a marketplace connecting travelers with independent travel organizers. We do not provide or operate any tours ourselves. As such, cancellation and refund policies are determined individually by each Organizer.

1. Organizer's Policies Apply

Each Organizer sets their own cancellation and refund policy.
Before booking, please review the Organizer’s terms carefully on their trip listing page.

By booking a trip, you agree to the Organizer’s specific terms, including:

  • Refund eligibility
  • Timeframes for cancellations
  • Non-refundable conditions

2. How to Cancel a Booking

If you wish to cancel a booking:

  1. Contact the Organizer directly through the platform messaging.
  2. Clearly state your reason for cancellation and any requested changes.
  3. The Organizer will respond with next steps based on their policy.

3. No Guarantees from TripNest

TripNest does not guarantee refunds.
We do not intervene in cancellation disputes unless required by law.

We recommend that both Organizers and Users:

  • Maintain open communication
  • Handle cancellations promptly and respectfully
  • Document any agreements or changes in writing

4. Refund Timing

If a refund is approved by the Organizer:

  • It will be processed via Stripe
  • Refunds usually appear within 5–10 business days depending on your bank

TripNest does not control the speed of financial institutions or Stripe.

5. Last-Minute Cancellations

Please understand that last-minute cancellations may not be refundable, especially for:

  • Events with upfront costs (transportation, lodging, etc.)
  • Private or custom tours
  • Peak season or limited availability trips

Always read the listing description carefully.

6. In Case of Organizer Cancellation

If the Organizer cancels the trip:

  • You are entitled to a full refund
  • The Organizer is responsible for initiating the refund
  • You will be notified through platform messaging and email

7. Contact

If you have any concerns or need assistance, please contact us at:
info@tripnest.travel

We’re here to support you, but please note that we do not make final decisions regarding refunds — this is handled directly by the Organizer.

By booking a trip through TripNest, you acknowledge and accept this Cancellation & Refund Policy.